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We’d Love to Hear From You

Have a question about your order, our jewelry, or need help choosing the perfect piece? We’re here for you.

At Zofana, every piece is created with care and attention to detail. Your experience matters just as much to us as the jewelry itself. Whether you’re looking for more information, need assistance with sizing, shipping, or returns, or simply want to share your thoughts, don’t hesitate to reach out.

Please fill out the form below and we’ll get back to you as soon as possible, usually within 24–48 hours. Alternatively, you can email us directly at info@zofana.com.

Thank you for being part of our story.

Frequently asked questions
What materials are the jewellery made of?

Our jewellery is crafted from high-quality stainless steel and finished with 18K gold plating, enhanced by advanced PVD coating for extra durability. These pieces are hypoallergenic, water-resistant, long-lasting, and designed to maintain their shine over time.

We also offer selected pieces in 925 sterling silver — a timeless and precious material known for its elegance and refined finish.

The term 925 means that the jewellery contains 92.5% pure silver, blended with 7.5% alloy to enhance strength and durability. This composition ensures both beauty and resilience while maintaining the luxurious look of genuine silver.

Sterling silver may naturally oxidize over time. This is a normal characteristic of the material and can easily be restored with proper care and polishing.

Many of our designs are finished with high-quality cubic zirconia stones, precision-cut to reflect light beautifully and create exceptional brilliance.
Can I return or exchange my order?

Yes. You may return your order within 14 days of receiving it, provided the jewellery is unused, undamaged, and in its original condition.

If your item was delivered damaged or incorrect, returns are always free of charge.

Unfortunately, exchanges are not available, as not all jewellery pieces are priced equally.

To request a return, please contact us via the contact form on our website.

For more information, please refer to our Return Policy.
When will I receive my order?

Orders are dispatched within 1–2 business days.
Delivery times may vary depending on your location and carrier demand. For detailed shipping times and information, please refer to our Shipping Policy.
How do I determine my ring size?

Use a measuring tape, piece of string, or thin thread to measure the circumference of your finger.

Measure the finger on which you plan to wear the ring, including over the knuckle.

Note the length in centimeters and use our size chart to find your correct ring size.
Are the jewellery pieces gift packaged?

Yes, each piece of jewellery is carefully placed in an elegant jewellery box and finished with a beautiful ribbon — perfect for gifting.