Shipping Policy

Last updated: 28 February 2026

At Zofana, we aim to deliver your jewellery safely, securely, and as quickly as possible. All orders are shipped with Track & Trace, so you can follow your package at any time.

1. Shipping Areas

Zofana ships to countries within the European Union (EU).

If your country is not available at checkout, please contact us at info@zofana.com.

2. Shipping Costs

The Netherlands
Standard shipping: €5.95

European Union
Standard shipping: €9.95

Free shipping: NL orders over €75 | EU orders over €100

Shipping costs are clearly displayed during checkout before completing your order.

Return shipping costs for regular returns are the responsibility of the customer, unless the item is defective, damaged, or incorrectly delivered.

3. Processing Time

Orders are processed and dispatched within 1–2 business days after payment confirmation.

You will receive a shipping confirmation email including your Track & Trace number once your order has been dispatched.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

The Netherlands
1–2 business days

Belgium
1–2 business days

Other EU Countries
2–5 business days

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur during peak seasons, holidays, or due to courier services

  • Zofana is not responsible for delays caused by external shipping providers

5. Order Changes or Cancellation

Orders can only be modified or cancelled before shipment.

If you wish to cancel or change your order, please contact info@zofana.com as soon as possible.

Once shipped, the order cannot be cancelled but may be returned according to our Return Policy.

6. Liability During Shipping

Zofana remains responsible for the shipment until the moment the package is delivered to the customer.

If your package is lost or arrives damaged, please contact us immediately.

In such cases, Zofana will:

  • Send a replacement free of charge, or

  • Issue a full refund

We will handle the claim with the courier. The customer may be asked to provide photos of the package or product.

Delays caused by courier services or circumstances beyond our control do not entitle the customer to compensation.

For shipping-related questions:
info@zofana.com