Warranty Policy

6-Month Manufacturing Warranty

Zofana provides a 6-month manufacturing warranty from the date of delivery.

This warranty covers defects in materials or workmanship under normal and intended use.

The warranty applies exclusively to manufacturing defects, including but not limited to:

• Stones becoming loose due to defective setting

• Faulty clasps or closures

• Structural defects in craftsmanship

What Is Not Covered

This warranty does not cover damage caused by misuse or normal wear.

Examples of situations not covered include:

• Normal wear and tear

• Scratches, dents, bending, or impact damage

• Loss or theft

• Improper use, storage, or care

The warranty also does not cover damage caused by external factors such as:

• Water or prolonged moisture exposure

• Sweat or humidity

• Perfumes, cosmetics, lotions, or cleaning agents

• Chemical exposure

Material Characteristics

Certain materials naturally change over time and this is not considered a manufacturing defect.

For example:

Sterling silver jewellery may naturally oxidize or tarnish over time.
This is a normal material characteristic and can be cleaned using appropriate jewellery care methods.

How to Submit a Warranty Claim

To submit a warranty claim, please contact us and provide:

• Valid proof of purchase

• Clear photographs of the item

• A brief description of the issue

Our team will review the claim and determine whether the issue falls within the warranty coverage.

Warranty Resolution

If the claim is approved, Zofana may, at its sole discretion:

• Replace the item

• Offer a replacement of equal value

• Provide store credit

• Issue a refund

Consumer Rights

This commercial warranty does not affect your statutory rights under EU consumer protection law.